Consumer redress schemes are authorised and approved by the Ministry of Housing, Communities and Local Government (“MHCLG”) and by the National Trading Standards Estate and Letting Agency Team (NTSELAT) to provide redress to consumers of Lettings, Property Management and Estate Agents.
This requires those engaging in ‘Estate Agency Work’ and ‘Letting and Management Work’ in respect of residential property to join an approved redress scheme. This requirement includes those working on behalf of prospective tenants. As a result all ARP Members offering property search services (for purchase or rental) must join a Redress Scheme.
Currently there are two schemes approved by MHCLG and NTSELAT:
1. The Property Ombudsman - https://www.tpos.co.uk
2. Property Redress Scheme - https://www.theprs.co.uk