09.30 Registration and Coffee10.00 Morning session12.30 Lunch13.30 Afternoon session16.30 End of Day
There will be coffee breaks during Sessions One and Two
This workshop is worth 50 points towards EARP Qualifications, CERP1, 2 & 3
For full details and a booking form, click here.
For a map of how to reach the venue, click here.
This seminar will address some of the key issues that companies are facing as they strive to stay in front of their competitors in this changing world. This will be an interactive workshop looking at the following hot topics:
· Change and its impact on assignees
o What is change
o What are the effects of change on assignees, their work and their families
o Strategies Relocation companies can adopt to help them to successfully manage the transition
· Monitoring and evaluating Relocation services
o When and how to use different feedback methods
o How to monitor for cost, quality and quantity
o Comparison and evaluation with competitors
· Service excellence in a changing world
o How to build on an existing customer service brand
o How to recognise and address changing customer needs and anticipating trends in a constantly changing world
Ruth worked as a senior Human Resources Manager for many years at BT which included over 7 years in its international arm. She has wide ranging business experience having also worked in Sales operations, Customer Service and Marketing.Ruth managed BTs International Assignments team both as a centralised stand-alone HQ function and more recently as a devolved activity within the line HR. She has extensive experience of both an outsourced and an insourced approach.She has been an ex pat herself, having worked in Viag Interkom, in Munich, Germany, a joint venture company between BT, Telenor and Viag and hired around 100 ex pats to work there for the start up phase in the late 90s.Ruth then took on responsibility for the HR effectiveness of the Dutch and Italian companies in addition to Germany before returning to the UK to head up the International Assignments team based in London.Ruth now runs her own coaching and change consultancy. She has a particular interest in the impact of change on assignees and how it affects both their work and families. She is an experienced cross cultural coach and works with managers and their families to help them to settle quickly into their new environments for the benefit of the assignee, their family and the company.